Delivery Information

Product Handling and Storage

Delivery Fees

Enjoy the convenience of doorstep delivery in Melbourne Metro for just $18. For all other areas, delivery is $22.

Delivery Schedule

Delivery Address Requirements
Please note that we are unable to deliver to PO boxes; kindly provide a valid street address for delivery.

Preserving Freshness
Rest assured, your orders are maintained in a complete cold chain from our door to yours, ensuring optimal temperatures for your chilled goods.

Delivery Timelines
Our orders embark on a road freight journey to all destinations. Due to varying line haul schedules, delivery times may fluctuate, taking up to 7 days for some locations.

Flexible Delivery Dates
The selected delivery day serves as an expectation and may change. Stay informed with SMS/email alerts and ensure accessibility for a smooth delivery process. Refrigeration of chilled goods upon receipt is recommended.

Apartment Deliveries
Drivers may be unable to enter apartment buildings; be informed when your order is delivered to the front of the building or foyer.

Address Changes
Kindly note that we cannot alter delivery addresses once your order has been dispatched, as we utilise a third-party courier service.

Troubleshooting Checkout
If you cannot checkout after entering your postcode, it indicates that our courier currently does not deliver to your address.

We are committed to expanding and enhancing our delivery services, so stay tuned for updates and improvements.